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F.A.Q

Is Mybridaldress.com trustable?

---- We are responsible enough to tell that Mybridaldress.com is your trustful bridal dress supplier. Our manufacture department is qualified wedding dress tailor store in Chinese Suzhou – the city of Chinese silk and embroiders. All dresses are handmade and custom made exactly for you.

How can I trust your product and service?

---- We are professional wedding dresses supplier from China and accept payment via PayPal, which is the most secure payment tool to protect buyer’s right when purchasing online. And we also have 3 days return policy to guarantee the item you receive is in high quality.

And this is not the end of the sale. You are free to contact us at any time for the usage and dress preserve knowledge and any other relevant enquiry.

How about the Quality of your Dresses?

We provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. ,Mybridaldress.com inspects every gown and guarantees the condition. High quality, best price, and 100% satisfaction is our goal.

What materials do you usually use on your wedding dress products?

Chiffon: Delicate, sheer, and transparent -- made from silk or rayon, with a soft finish; often layered because of its transparency, making it popular for overskirts, sheer sleeves, and wraps. Organza: Crisp and sheer like chiffon, with a stiffer texture similar in effect to tulle, but more flowing; popular for skirts, sleeves, backs, and overlays. Satin:A heavy, smooth fabric with a high sheen on one side; very common in bridal gowns. Silk: The most sought-after, cherished fiber for wedding dresses (and also the most expensive). Silk-Like Satin: A smooth silk satin, with a glossy front and matte back. Taffeta: Crisp and smooth, with a slight rib. Tulle: Netting made of silk, nylon, or rayon; used primarily for skirts and veils (think ballerina tutus).

What is rush bridal dress custom service?

---- We have tailors with several years experience specializing in wedding dress making. And they do cooperation together with high dress-making efficiency while quality guaranteed. So the dress could be made in a rush way. Generally, you are expected to receive your handmade custom bridal dress in 20-24 days which is faster than most other dress sellers.

Is your dress custom service free prior to the regular sale?

---- Yes, it’s toll free dress custom! And we recommend you to provide your detailed size like bust, waist, hips and hollow to hem and etc for your bridal dress custom. This should be the right attitude of purchasing your wedding dress. We are in pursuit of perfection and hope you to join together!

How do I measure my own size?

---- Measure your size is not an easy task, neither too complex. You can refer to our dress custom guide page to learn the details. Please just be meticulous to follow the guide and then you will do it. If you are not so familiar to use the scale, then we recommend you to find a tailor to do it so that the data you provide will be more accurate for us to make your dress.

How To Preserve Your Dresses?

---- Do you know how to preserve your wedding dress? Don't think it's complex and difficult thing! Just one sentence to remember, Hang up tidy without folds, keep away from sun and moist. The reason is wedding dress is made up of fabric like satin and silk, which is very easy to become deformed under external physical pressure. Thus folds will make durable crease to your dress, try to avoid it! Also, strong sunshine or moist will make the fabric denaturizing or mould. So remember when don't wear your dress, Hang up tidy without folds, keep away from sun and moist.

Can I have my bridal dress with other color rather than the one shown in the picture?

---- Yes, you can. You can appoint any color you like for your gown. However, we don’t have the picture of your special color for pre-show. We will use fabric with your color to make the dress. There will be no other changes but the color.

I found good wedding style from runaway site which seems to be not available from Mybridaldress.com. Can I have it from you then?

---- Yes, we could custom it for you. However, you should provide us clear images to show the detail of the dress front, back, right and left. And you are also required to provide the embellishment description and fabric you want. Last thing, never forget to provide us your sizes for accurate custom.

How can I count the grace period between my order and wedding day?

---- We provide rush dress custom service in about 25-30 days (shipping included). So if you have determined your wedding date and over 30 days left then, you can order your dress with us. You will be assured to receive your wedding gown within 35 days after your order.

What’s the procedure of placing order from your site?

---- Within our site, you can navigate to the product categories to overview various bridal dress styles. And when you have determined your selection, simply fill out the size details form and select your size and color, then add to shopping cart to checkout. Just take care of the rest online shopping procedures to finish your order. We will then send you the confirm email and process the order for you after your payment. You can also get started by checking our special offers from home page.

What’s your payment account info so that I can send you money?

---- We accept payment via PayPal and Western Union. Below lists the account info(you will get the details during the process of checkout):

PayPal: payment@Mybridaldress.com.com

Western Union:

First Name: Xian

Last Name: Song

Address: 25#501, 3rd Block Tanshuiwei, Chaoyangxincun, Minzhi AVE, Bao’an District

Zip Code: 518013

City: Shenzhen

Country: China

Phone: +86013421355414

Why custom wedding dress online? Is it safe and accurate enough?

---- It is the trend we do business online due to the e-commerce technology leap. And it helps sellers to save costs of local store and release stock pressures. And all these saves are applied to you, our customers. So you can get a more reasonable price for online order. And what’s more, with the timely live chat, you can communicate with us and do consults clearly without disturb.

Any time, you are recommended to contact us for professional suggestions of your wedding plan.

We are available from:

Live Chat: GMT00:00 – GMT14:00

(Leave your message when we are not online)

MSN: zoombridal@hotmail.com GMT00:00 – GMT14:00

(Leave your message when we are not online)

Phone: +8613421355414 GMT00:00 – GMT14:00

E-mail: support@Mybridaldress.com (Any time as you like. We will send back the first time we get noticed of your message.)